In any establishment, there are bound to be times when you are unhappy about something or someone. Please do not keep your grievances to yourself. We aim to please you and deal with your complaints.
If you have a complaint, please ask to speak to the senior member of staff on duty. The senior member of staff will write a written report and send the information to the Registered Manager - Daniel Wilson, who will investigate your complaint fully until the matter is resolved. We aim to resolve all complaints within 28 days
If you would rather speak to someone outside of the home please call Care Direct.
If your complaint is not resolved by us, you can complain to the local Government Ombudsman. There are three local government ombudsmen in England. They should deal with complaints from different parts of the country. However, you should first send your complaint to: The Local Government Ombudsman, PO Box 4771, Coventry CV4 0EH Tel: 0300 061 0614 or 0845 602 1983
At any time you can also contact Care Quality Commission to make them aware of your complaint or for guidance to:
Care Quality Commission Southwest Region Citygate Gallowgate Newcastle upon Tyne NE1 4PA